All prices are in Canadian dollars.

PD - Active Listening

Date:   Feb 19, 2019 - Feb 19, 2019
Time:   8:30 AM (CST)
Location:   SCMA Manitoba Boardroom
200 - 5 Donald Street
Winnipeg, MB


Effective communication skills play a large role in an individual’s personal success.  There is a significant difference between hearing someone and actually listening to them.  Active listening makes those you are communicating with feel valued and understood. 

Active Listening includes listening to what others are saying, processing the information, and responding in a way that clarifies the message and elicits more information.  Knowing how to respond with empathy, listen more than talk, and understand underlying feelings will make you a better communicator.

In this highly interactive workshop, participants will learn the theory behind active listening while engaging in exercises to help them improve their active listening skills.

Upon completion of this workshop, Candidates will be able to:

  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus
  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information, and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions

SCMA Manitoba and APICS Winnipeg Members

  • $295.00 till January 29th, 2019
  • $345.00 after January 29th, 2019

Non Members

  • $345.00 till January 29th, 2019
  • $395.00 after January 29th, 2019


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